Refund & Cancellation Policy
Last Updated: July 2026
At MR Growth, we are committed to providing professional digital marketing and advertising services. As our services involve strategy, planning, account setup, campaign creation, research, optimization, and allocation of team resources, the following Refund and Cancellation Policy applies to all clients who engage our services.
1. Non-Refundable Service Fees
All payments made to MR Growth for digital marketing, Meta Ads management, Google Ads management, website development, social media management, consulting, or any other professional service are non-refundable once work on the service has commenced.
Work will be considered commenced once our team has initiated any activity related to the project, including account analysis, research, strategy development, campaign planning, setup, creative planning, technical configuration, or execution.
2. Eligibility for a Full Refund
A full refund may be considered only if both of the following conditions apply:
No work whatsoever has been initiated by MR Growth on the client’s project or advertising account; or
MR Growth is technically unable to provide or commence the agreed service from our side.
Once any campaign, strategy, setup, research, development, or other agreed work has commenced, the service fee becomes non-refundable.
3. Advertising Performance and Results
MR Growth does not guarantee any specific number of leads, sales, bookings, revenue, return on ad spend (ROAS), cost per lead, or other advertising results unless such a guarantee has been explicitly agreed upon in a separate written agreement.
Advertising performance depends on several factors beyond our direct control, including market conditions, competition, advertising budget, product or service demand, pricing, website experience, sales follow-up, customer response, platform algorithms, and account history.
Therefore, dissatisfaction with campaign performance or failure to achieve an expected result does not, by itself, qualify for a refund.
4. Advertising Spend
Any amount paid directly to advertising platforms such as Meta or Google is separate from MR Growth’s management or service fees.
MR Growth is not responsible for refunding advertising spend charged by third-party platforms. Any refund relating to advertising spend will be subject to the respective platform’s policies and approval.
5. Client Responsibilities
Clients are responsible for providing accurate information, required account access, approvals, creatives, business details, and other necessary resources within a reasonable timeframe.
Delays, interruptions, or inability to perform services caused by missing access, delayed approvals, account restrictions, payment failures, policy violations, or other issues outside MR Growth’s control will not qualify for a refund.
6. Cancellation of Services
Clients may request cancellation of an ongoing service by contacting MR Growth. Cancellation will stop future services according to the applicable agreement; however, payments already made for work commenced, completed, or resources allocated are non-refundable.
Any outstanding payment for services already provided or committed remains payable.
7. Refund Processing
If a refund is approved under this policy, it will be processed through the original payment method wherever reasonably possible. Processing timelines may vary depending on the payment provider or banking institution.
8. Policy Acceptance
By making a payment to MR Growth or engaging our services, the client acknowledges that they have read, understood, and agreed to this Refund and Cancellation Policy along with the applicable service agreement and terms and conditions.
9. Contact Us
For any questions or refund requests, please contact us at:
MR Growth
Email: Team@mrgrowth.in
Phone: +91 85068 23658 / 85068 44359
You should also add one important line to your invoices/proposals: “By making payment, the client acknowledges and agrees to MR Growth’s Terms & Conditions and Refund Policy.” This makes the payment terms much clearer before the service begins.